FAQ’S

QUESTIONS OR CONCERNS?

Delivery

Due to potential risk, there are certain areas that we are unable to accommodate this service. If you have any questions regarding your location and delivery range please contact us.

Once your packages are received in Miami they are processed and a notification will be sent to you via e-mail with the expected arrival date. Deliveries will be done thereafter within 2 business days.

PAYMENT/BILLING

We accept credit card payments via our user portal where you will log in your RPM Express Couriers account and pay for your packages. Our delivery drivers can only accept Debit or Credit card payments. Our office location will accept Cash, Credit Card and Debit transactions. Company Checks will only be accepted after an approval process (contact us for details). Unfortunately, we are unable to accept Personal Checks.

At this time, all payments will need to be processed by you once we notify you of package arrival, you will have the option to log in your RPM Express Couriers account and check out for your packages.

REQUIRED PERMITS

Refrigerators, wine coolers, refrigerated water fountains and their parts, Fire Extinguishers, Conditioner units for Automotive, Home and Commercial. (note: permits for the above items can be obtained for free)

We recommend to apply for an import permit before your item(s) reaches Trinidad, this will expedite your delivery.

PICKING UP/DROP OFF MY PACKAGE(S)

No, you must pick up your items in the order they were received, either all packages must be picked up at once or in the order they were received. We do not hold packages from previous orders to allow pick up of newer shipments.

Yes, you will need to contact us with the person’s first and last name, and ID number. Please notify us if you would like to have this person pick up one specific item or all pending items. All items must be paid for prior to assigned pick up.

HAZARDOUS ITEMS

Items considered hazardous include and are not limited to: Items with alcohol listed as the first ingredient, flammable or easily combustible items, pressurized tins, chemicals which emit harsh odors or cannot be safely handled without safety gear. Refer to our Hazardous Page for more details. restricted page.
Some of these items can be easily purchased online but require ground transportation and are dangerous to be shipped via air cargo. To see the full list of restricted items refer to the US Federal Aviation Authority. If you have any questions or are unsure of the item(s) you would like to ship, please contact us prior to shipping any item to our Miami location. Contact Us

Yes, if the item(s) is properly handled and packaged we may be able to ship these items to you via air cargo. This option might be costly as is usually only utilized for commercial use, we urge you to contact us with any questions regarding hazardous items. Contact Us

INSURANCE

Our Insurance fees are $1.00 USD for every $100.00 USD of your item(s) purchase value. If a package arrives at our Miami warehouse without an invoice, we will automatically insure the package for a maximum of $100.00 USD.

Due to their extremely fragile nature, these items are not covered by insurance:
- Flatbed scanners
- Microwave ovens
- Computer Monitors
- Glass items, porcelain, and/or ceramic
- Cast-iron or concrete products
Please note that shipping charges and taxes are not covered by the insurance and must be paid before a claim can be processed.

SHIPPING TV’S AND LARGE ITEMS

Yes, crating your item(s) is an option, especially for items such as TV's and large appliances. See our rate page to review crating fees. rates

With RPM Express Couriers you can ship any size TV if your TV is over 50 inches we will need to crate the TV due to the fragile nature of the item and size. An additional handling and packing cost will be added to your invoice if necessary.

DELAYS

Due to the volume of demand by the United States Postal Service, some packages delivery status can often be incorrect, please contact USPS for more information about your package status, weather and time of year can increase these delays.

Form 1583 authorizes us to act as your agent when receiving mail and packages on your behalf in the United States at the Post Office and at our warehouse. You must provide a copy of your ID along with the signed form.

FEES & TAXES

A fuel surcharge is a requirement on all carriers by all shippers (ocean and/or air).

Value Added Tax (VAT) has been imposed by the Inland Revenue Division of the Ministry of Finance and applies to all skybox providers.

GENERAL

Once your packages are received in Miami they are processed and a notification will be sent to you via e-mail with the expected arrival date. Deliveries will be done thereafter within 2 business days.

Unfortunately, we do not offer this service.